📦Exchange/Refund/Return Policy

We offer a 12-day exchange and refund policy for defective items and unsatisfactory purchases. Exchanges or refunds must be processed within 12 days from the date the customer received the item. The customer is responsible for return shipping costs.

Return Guidelines:
Items must be returned in new condition, with all original packaging, manuals, and blank warranty cards.
Returns must be securely packed. We are not responsible for damage during return shipping.
Notes:
Items must be unused and in the same condition as received, in the original packaging.
A receipt or proof of purchase is required for returns.
Refunds (if applicable):
Once your return is received and inspected, we will email you about the approval or rejection of your refund.
If approved, the refund will be processed and credited to your original payment method within a few days.
Late or Missing Refunds (if applicable):
If you haven’t received a refund, check your bank account first.
Then contact your credit card company and bank, as processing times can vary.
If you still have not received your refund, please contact us.
Exchanges (if applicable):
We only replace items if they are defective or damaged. To exchange an item, email us at [your contact email].
Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the return value. A gift certificate will be mailed to you once the returned item is received.
If the item wasn’t marked as a gift or was shipped to the gift giver, we will refund the gift giver, who will be informed of your return.
Shipping:
You are responsible for paying your own return shipping costs, which are non-refundable. If you receive a refund, return shipping costs will be deducted from the refund.

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